FAQs
Order
Can I cancel my order?
Can I cancel my order?
We totally get it, we change our minds too! While we would love to be able to, once you have placed an order, we are currently unable to change or cancel it. We hope to offer a cancellation window in the future. If you are not satisfied with the item(s), you can exchange them for a preferred style or return them for a refund. Please note that domestic return shipping is free. If you have any questions or concerns, please feel free to email us at info@ecomavo.com
What if I want to talk to someone?
What if I want to talk to someone?
We want to talk to you too! Contact us via info@ecomavo.com for any questions, concerns or feedback. We will definitely respond within 48 hours. However, please note that requests submitted on Friday will be answered the following Monday, but possibly even sooner.
Shipping
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the USA. Shipping is FREE. For information on shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
We support express shipping Order Deadline: 20:00 (GMT-08:00) (GMT-08:00) Pacific Standard Time USA (Los Angeles) Order Processing Time: 1 - 2 business days Transit Time: 4 - 5 business days Please check more information on our Shipping Policy page
Returns and Refunds
How can I return a product?
How can I return a product?
Items must be returned within 30 days of receiving your order. Items must be returned in the same condition as received, unworn/unused, with all tags still attached and include all original packaging. For more information please contact us at info@ecomavo.com
Or contact us via our Contact Us page
How long will it take to receive the refund?
How long will it take to receive the refund?
Refunds are processed within 10 days of receiving the items. Please check our Refund and Return Policy page for more information.